Shipping policy
Shipping Policy
Thank you for shopping with Ollie & Ry! Each order is prepared with care, and we want to make sure you know what to expect after placing your order.
Processing Time
Most Ollie & Ry items are made to order and prepared especially for you. Orders are typically ready to ship within 1–3 business days.
Business days do not include weekends or holidays. During sales, new collection launches, or unusually high order volumes, processing may take slightly longer.
Shipping
Once your order has shipped, you will receive a shipping confirmation with tracking information.
Estimated delivery times shown at checkout begin after your order has been processed and shipped. Carrier delivery times are estimates and may be affected by weather, holidays, or other circumstances outside of our control.
Free Shipping
We offer free standard shipping on U.S. orders of $25 or more.
Orders under $25 will be charged the applicable shipping rate shown at checkout.
Tracking Your Order
Tracking information will be provided once your order ships. Please allow up to 24–48 hours for tracking information to update after receiving your shipping confirmation.
Incorrect Shipping Addresses
Please double-check your shipping address before submitting your order.
If you notice an error, contact us as soon as possible. We will be happy to update the address if your order has not yet shipped.
Once an order has shipped, we cannot guarantee that the shipping address can be changed or that the package can be redirected.
Lost, Delayed, or Missing Packages
Occasionally, shipping carriers may experience delays that are outside of our control.
If your tracking shows that your package is still in transit but appears delayed, please allow additional time for the carrier to complete delivery.
If your package is marked as delivered but you cannot locate it, please check around your delivery location and with household members or neighbors. You may also contact the shipping carrier for additional delivery information.
If you still need assistance, please contact Ollie & Ry and we’ll do our best to help.
Damaged Orders
If your order arrives damaged, please contact us as soon as possible. Please include your order number and photos of the damaged item and packaging so we can help make it right.
Questions?
If you have any questions about your order or shipping, please contact us through our website.
Thank you for supporting Ollie & Ry and our small business! 🤎