Refund policy
Return & Refund Policy
We want you to love your order from Ollie and Ry. If something isn’t right, please contact us within 14 days of delivery.
To be eligible for a return, items must be unworn, unwashed, and in their original condition.
Because we are a small shop, we are unable to accept returns on:
- Customized or personalized items
- Final sale items
- Items that have been worn, washed, or damaged after delivery
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Once we receive and inspect the return, we will issue a refund to the original payment method.
If your order arrives damaged or you receive the wrong item, please contact us within 3 days of delivery with your order number and a photo. We’ll make it right.
For help with a return, contact us at: Support@olliery.com
A softer version of the first line could be:
We’re a small shop, but we always want you to be happy with your order.